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Frequently asked questions
What is Luxarion?
A house of the unseen: readings of the cup, the hand, the cards, dreams and the stars, spiritual uncovering, and spiritual work for protection, love and rizq. The work is done by verified practitioners, and by AI readings built on the same traditions.
How do I top up my balance?
Through the store in the app or on the web, with several secure ways to pay.
What is the difference between an expert and AI?
Luxarion's AI readings have depth close to our experts: ready within minutes, at any hour, in all five languages, and always improving. Our experts are verified practitioners, the choice when you want a live conversation with a person.
Is my data safe?
Yes. We protect your privacy fully and do not share your data with third parties.
How do I choose the right service for me?
Try the personality quiz on the homepage, or write to us and we will help you choose.
What payment methods are available?
Credit cards, Apple Pay, Google Pay, and the Lux wallet.
Can I get a refund on my balance?
Yes, in specific cases according to our published refund policy.
How long does an expert take to reply?
Usually within a few hours, depending on the expert’s availability.
Is the service available 24/7?
AI is always available; experts are available according to their schedules.
What services does Luxarion offer?
Coffee reading, palm reading, tarot, the love consultation, the spiritual reading and uncovering, dream interpretation, the natal chart, the horoscope, compatibility, the pendulum, and spiritual pieces for protection, love and rizq.
Can I change my expert?
Yes, you can choose another expert at any time.
Is the app available on iOS and Android?
The Android app is out now on Google Play. The iOS app is being prepared for the App Store; until then, everything works fully on the web. Same account and same Lux Ł wallet on the web and in the app.
What are the subscription plans?
We offer four plans: Lux Rise, Lux Flow, Lux Ascend and Lux Crown. Each comes with discounts, complimentary sessions and exclusive perks. Visit the subscriptions page for details.
How do I top up my Lux balance?
Top up your wallet with any amount you choose; there is no minimum. Balance is added instantly and can be used on any service.
How do I contact support?
Through our contact page or directly inside the app.