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Frequently asked questions
What is Luxarion?
A premium platform joining trusted experts and AI for high-quality spiritual consultations — held with care, not hype.
How do I top up my balance?
Through the in-app or web store with secure, multiple payment methods.
What is the difference between an expert and AI?
Experts are human specialists who offer deeper readings; AI is faster, more affordable, and available anytime.
Is my data safe?
Yes. We protect your privacy fully and do not share your data with third parties.
How do I choose the right service for me?
Try the personality quiz on the homepage or write to us — we will help you choose.
What payment methods are available?
Credit cards, Apple Pay, Google Pay, and the Lux wallet.
Can I get a refund on my balance?
Yes, in specific cases according to our published refund policy.
How long does an expert take to reply?
Usually within a few hours, depending on the expert’s availability.
Is the service available 24/7?
AI is always available; experts are available according to their schedules.
What services does Luxarion offer?
Coffee reading, palmistry, tarot, love consulting, spiritual reading, dream interpretation, natal charts, and more.
Can I change my expert?
Yes, you can choose another expert at any time.
Is the app available on iOS and Android?
Yes. Luxarion is on the Apple App Store and Google Play.
What are the subscription plans?
We offer four plans: Lux Rise 🌅, Lux Flow 🌊, Lux Ascend ⭐, and Lux Crown 👑 — each with discounts, complimentary sessions, and exclusive perks. Visit the subscriptions page for details.
How do I top up my Lux balance?
Top up your wallet with any amount you choose — there is no minimum. Balance is added instantly and can be used on any service.
How do I contact support?
Through our contact page or directly inside the app.